Reinforcement of the no smoking policy at Disneyland Paris

Euro Disney Shareholders were informed of the reinforcement of the no smoking policy at Disneyland Paris in a communication sent with yesterday’s annual results.

They were informed that the resort is reinforcing the application of its no smoking policy across the Parks from September 2016, with more robust information for guests and additional resources for Cast Members.

Disneyland Paris admitted that  not all their  guests respected the smoking ban at the Theme Parks at the moment – in spite of assigned Smoking Areas.

They were informed that the ban is in line with the current legislation in France and is part of the global anti-tobacco policy of The Walt Disney Company.

The decision is aimed at protecting  Guests, especially the young ones, from the damaging effects of tobacco and also the security problems related with Guests overcrowding in certain areas.

To improve the effectiveness of the policy, the management team at Disneyland® Paris has decided to develop a wide-scale communication plan for the reinforcement and application of the no smoking policy in the Parks starting 15 September 2016. This will also apply to electronic cigarettes.

For a number of years now, the resort has provided specially designated Smoking Areas at the Theme Parks for smokers.

Smoking Areas are also shown on maps. These areas have bins with ash trays and benches. Some are covered and all are signposted.

Starting this summer, more posters have been located along the route to the Park entrance turnstiles, especially at the travellators’ at the Guest Car Park and bag check points.

Themed information panels are also being developed for providing information to Guests at the Parks but keeping in line with the themes and stories behind the lands.

The screens in the Disney shuttles that connect the Parks and Disney Hotels are now streaming messages informing Guests about the no smoking policy of Disneyland Paris. The stickers on the municipal bins in the Parks are being updated with a no smoking logo.

Operational Cast Members in contact with  Guests will be receiving resources to help them in their daily interactions and a training guide based on the Four Keys has been created by the Produit et Développement Parc Opérations teams, where leaders will find advice to give to their teams on how to deal with a Guest who is smoking in an area where the ban is in place: the Courtesy Key.


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