Eurostar services suspended

More than 2,000 people were trapped in the Channel Tunnel on Friday night after five Eurostar trains broke down due to temperature variations. 

Some passangers returning from Disneyland Paris were stuck on trains for up to 16 hours. Many passangers complained about the lack of information and supplies such food and toilet paper, while the heat and close conditions led to some to force open doors to get more air to breathe.

Following the disruption to its services over the last 36 hours, Eurostar did not want to cause its passengers any further disruption and will be conducting a programme of ‘test-trains’ which will not carry passengers today to better understand the problems that have been occurring.

Eurostar said “We are committed to restoring our services as soon as possible but our key priority is the safety and comfort of our customers”. Eurostar are advising travellers to change their tickets for travel on a later date or have their tickets refunded.

The company has confirmed that they will be offering travellers who suffered major delays on their train services on Friday or Saturday £150 compensation per passenger in addition to a refund on their tickets and a free return ticket.
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